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Free Shipping in the US
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Shipping

 SHIPPING - FAQ

If you are tired of shipping services that take weeks to deliver your order, it’s time to say goodbye to them! We at NoseSecret understand the needs of our valuable customers; therefore we provide you both high quality products and the fastest shipping service so that you can receive your order on time. 

Learn more on how to avoid shipping delays, click here 

Orders placed before 2:00 PM EST will be shipped the same day or next day, Monday-Friday ( if no manual verification is required). We do not ship on Saturdays, Sundays or on any U.S.  holiday.

 

Here are some frequently asked questions regarding our shipping service

1. How much are your shipping charges?

Our shipping services are highly affordable. We offer FREE SHIPPING on all orders over $20 inside the United States . Here is a detailed chart of our domestic and international charges.

Below  is the most up to date list of new shipping prices  from  the US Postal Service; effective January 19th of 2016

SERVICE

DOMESTIC

(INSIDE UNITED STATES/ tracking available)

INTERNATIONAL

 (INCLUDING CANADA)

 

FIRST CLASS

 

$2.99

 

$13.50 -(No tracking. Electronic Delivery Confirmation available for select countries. See country list  here!

$9.95 for Canada

 

 

PRIORITY MAIL

 

$6.00

 

$32.50( Electronic Delivery Confirmation available for most  countries. 

$23.50 for Canada

 

 

EXPRESS MAIL

 

$21.95

Overnight for most cities in the US. 2 days fro selected regions(includes Saturday delivery. NO Sunday)

 

$56.99 (Tracking info. Available)

$41.95 for Canada

 

 

NOTE:

  • IMPORTANT: Please be aware that we ship your first order to the billing address which is the address associated to your at the credit card account or Paypal. If you want us to ship to a different address, the shipping will be delayed until we can complete the verification process with your financial institution. If we can't get in touch with you or your credit card company for authorization the order will be cancelled and refunded.
  • Please select the correct shipping method for your country. Otherwise the order will be  void or cancelled.
  • All orders are shipped from the United States  via the US Postal Service (USPS) and delivered through the Official Postal Service of the recipient’s respective country.

IMPORTANT:

  • As a proof of shipment for international orders with NO tracking code  we can provide a Customs ID Number as a proof of shipment
  • We are not responsible for packages lost in the mail.

2. When can I expect my order to arrive?

We understand how important it is for you to receive your order on time. Therefore,  we strive to process and deliver your order in the fastest possible time. Here is an estimate of how long it will take for your package to arrive after we have shipped it.

 

   Business Days

(Estimated Arrival Time)

SERVICE

DOMESTIC

(INSIDE UNITED STATES)

INTERNATIONAL

 (INCLUDING CANADA)

 

FIRST CLASS

 

Within 4 to 5 business days

 

20 to 30 business days

 

PRIORITY MAIL

 

2-3 business days

 

10 to 12 business days

 

EXPRESS MAIL

 

Next day delivery to most US cities(no delivery on Sundays)

 

5 to 7  business days (selected countries)

 

Domestic Shipping

NOTE: 

  • Express Mail orders will be shipped on the same or next day 
  • In case  shipping address does not match the address on your credit card record or your PayPal account, then we will contact you or your financial institution, which will delay your Express Mail order arrival.

International Shipping

 

USPS Priority Mail International with tracking info:

 

We at Nose Secret, are delighted to share that The United States Postal Service continue to expand efforts to guarantee international  customers additional shipping options that allow better tracking details on packages sent overseas.

 

Learn more...

 

NOTE:

  • For the Philippines, you can use our international rates or you can save more in shipping and use Johnny Air to receive your order from the United States. Contact analynd@aol.com before placing your order for best shipping rates to the Philippines.  View  a complete list of Johnny Air branches here http://www.johnnyair.com/?page=72

IMPORTANT:

  • Express Mail is the only international shipping option that provides tracking information.
  • Customers using First Class and Priority Mail service receive Customs ID number as proof of shipment.
  • Customers can verify their Shipping Order Status by entering the tracking number at the United States Postal Service website  www.usps.com
  • We are not responsible for packages lost in the mail.

Learn more about mail forwarding services for international customers

We understand privacy is a very  important issue . Therefore to maintain the confidentiality of your order, we keep our packaging discreet. We don’t write the name of the product on the domestic shipping label. However, on international orders, we write the nature of the product in small print as it is required by the international custom officials.

4. Does Nose Secret ship to all the international countries?

We ship international orders every day. However, we reserve the right to deny  international mail services to certain countries.

There are some countries that require payment of custom duties and taxes for products imported of any value from the US. Such charges are not included in the Nose Secret order price, therefore when your order package arrives to your country; you have to clear payments in the customs to receive the package.

Colombia is the only country outside the United States, to which we offer FREE SHIPPING with tracking information.

5. Do you ship to APO address?

If you have APO addresail-forwarding/s don’t worry, we ship to APO's (Army Post addresses).

 

AVOID SHIPPING DELAYS!

We strive to ship all orders the same day. However, some orders need manual verification that will delay shipping:

Returns and Refunds

1. What is your return policy? Can I return the product?

We believe in 100% customer satisfaction.  If you are not satisfied with the results, you can return the product within 15 days of receiving the order. We will refund your order money amount excluding an $8.99 processing fee and any shipping charges.

Introductory NoseSecret kit which includes 3 different sizes is the only product that qualifies for a refund. Purchases of single pairs do not qualify for the refund.

2. How to get a refund?

To get a refund of the introductory kit send the package to:

NoseSecret
P. O. Box 188
Fort Lee, NJ 07024

To speed up the refund process,

  • Email us to initiate your refund.  Also include your name and date of the order on the package.
  • Write "REFUND" on the exterior of the envelope.
  • To avoid processing delays, use a reliable delivery service with tracking number to expedite the return.
  • If the package is lost in the mail, we will not be able to process the refund without proof of mailing.

Note: We do not resell products that have left our warehouse. However, we require return of the product for inventory purpose.

3. When can I expect my refund?

We make sure that the refunds are processed within a week of receiving the package. It can take 2 weeks for the refund statement to reach you.