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Order Status/ Delivery Information

This page provides information relating to the United States Postal Service delivery of your package as well as other common issues.

How long will it take to receive my order?

What is the status of my order?
What does my package look like?
Does my package say NoseSecret anywhere?
How to prevent delivery issues:
How can I track my package?
When will my package arrive?

 

How long will it take to receive my order?

We strive to ship all  orders the same day . However, some orders that require manual verification may delay the shipping process.

In order to make sure that you receive your package on time please whitelist emails from customercare@nosesecret.com to receive notification about shipping updates or information request. .

 

What is the status of my order?

After placing your order, our fulfillment team makes sure that your order is properly verified to avoid shipping delays or unauthorized charges.

You may see that the status of your order  change for the following reasons:

- Waiting for Fulfillment: Awaiting for fulfillment means that we have received your order but it is in queue for verification. Most orders from the United States are automatically verified so they are shipped the same day from Monday through Friday.

- Manual Verification Required: All orders under verification will be processed after we receive your reply via email.

In order to avoid unnecessary delays, please whitelist our email customercare@nosesecret.com to receive emails promptly. Or to avoid Manual verification process pay yourorder with 'Paypal direct Payment". YOu donot need a paypal account click here:

See below   most common reasons why the manual verification is required:

* You paid for your US order with credit card but the shipping address does not match the address registered with your credit card company.

* You paid your order using Paypal but the address on your order does not match the address on Paypal account.

*You paid with a non-United States credit card so we may not  be able to automatically verify authorization from card holder. Please, Be aware that when you place your order we do not have access to your credit card details.  

If you would like to save time, you can enter in the "comment/instruction" box at check out:  first 6 digits (ONLY) of credit card , name on credit card and address associated with credit card account to allow us to speed up manual verification process.

If this information is not provided as indicated, you will recieve a friendly  email with the request.  The information we require is confidential and it is used solely for verification purpose. If you  are unable to provide this information you can request cancellation of the order or contact us for  addtional alternatives.

 

* You are a first time buyer and placed an order on a single pair. Since single pair purchase are not covered with the return/exchange policy we need your confirmation about understanding the policy or allowing to change your order for a Nosesecret kit to be covered by the return policy.

- Awaiting for shipment: Your order is ready to ship at the end of the day.

- Pending: We have communicated with you but some information is still pending.

- Awaiting for Payment: You have placed your order and agree to pay using Money Order or Money transfer. However, payment has not been made yet. We do not provide "cash at delivery" service. Read more about how to pay with your order here

 

What does my package look like?

  • USPS First Class Domestic and International packages measure 5 in. wide and 7 in. long. 
  • USPS Priority Mail Domestic and International packages measure 5 in. wide and 10 in. long.
  • USPS Priority Mail Express Domestic and International packages measure 9.5 in. wide and 12.5 in. long. Express packages require an authorized signature upon delivery.
SHIPPING METHOD DOMESTIC INTERNATIONAL

USPS

First Class

USPS First Class Domestic envelope USPS First Class International envelope

USPS

Priority Mail

USPS Priority Mail Domestic envelope USPS Priority Mail International envelope

USPS

Priority Mail Express

USPS Priority Mail Express Domestic envelope USPS Priority Mail Express International envelope

 

Does my package say NoseSecret anywhere?

No, we do not write NoseSecret anywhere on the package. We do not put any writing or any branding on the package. The shipping label will simply state "NS" as the sender. No one will be able to tell what is inside your package.

How to prevent delivery issues:

  1. Know what your package looks like.
  2. Check your address address before placing your order. Remember to include any apartment/unit/suite/room number if applicable.
  3. Make sure the name on your order matches the name on the mailbox. Packages may be returned to us without delivery if the mailman sees a different name on the mailbox.
  4. If you are living with other people, let them know that you are expecting a package.
  5. If you are living in an apartment building with a doorman/concierge/reception area, let them know that you are expecting a package.
  6. Make sure your mailbox is secure from theft.
  7. If the tracking information provided by United States Postal Service indicates your package has been delivered, we will consider your package as delivered, and there will be no replacement.

How can I track my package?

You should expect an email with your tracking number from NoseSecret within 1-3 days of placing your order. The email's subject will say "Package Shipped to You", and will be sent from csnosesecret@gmail.com

*Please make sure to whitelist this email so it will not be marked as spam.

All Domestic tracking numbers are in the form 9400110200821234567890.

International First Class and Priority Mail Customs ID numbers are in the form LZ123456789US.

International Priority Mail Express tracking numbers are in the form EC123123123US.

You can enter your tracking number or customs ID numbers at www.USPS.com

If you do not receive an email with your tracking number, it is possible that additional information is needed before we can ship your package. Please look out for an email requesting additional information. Or send us an email at customercare@nosesecret.com and provide your order #, and we will let you know why your package has not been shipped yet.

When will my package arrive?

See estimated delivery times at https://www.nosesecret.com/Shipping-Returns

*Only Priority Mail Express Domestic overnight delivery is guaranteed with exceptions (see USPS for details). No other shipping methods offer a guaranteed delivery date.