1. How much are your shipping charges?

We offer FREE SHIPPING on all orders over $30 when  ship inside the United States and Colombia (South America)

Domestic Service (inside United States):

• First Class Domestic:  $2.99
• Priority Mail: $6.00
• Express Mail overnight (includes Saturday delivery): $19.95

IMPORTANT: please, be aware that we ship your first order to the billing address which is the address registered at the credit card institution or Paypal . If you want us to ship to a different address, the shipping will be delayed until we can complete the verification process with the financial institution. If we cannot contact you or your credit card for authorization the order will be cancelled and refunded.

International Service (including Canada):

• First Class Package International $6.99 - No tracking
• Priority Mail International $24.00 - No Tracking
• Express Mail International: $48.00- Tracking info. available

Note: Customer must select the correct shipping method for corresponding country. Otherwise this may result in voiding the order.

All orders are shipped from the United States via United States Postal Service (USPS) and deliveres in the recipient's country by the Official Postal Service in that Country.

Phillipines:

Customers from The Philippines can contact Johnnyair- a Philippines shipping company- to arrange shipping options. Visit http://johnnyairpadala.com/ for more details

Please, be aware that you must place the Nosesecret order at Nosesecret.com and arrange separately the shipping with Johnny air. Contact JohnnyAir directly for more details or email a.diego@johnnyair.com

IMPORTANT! Shipping service with no tracking information will be provided with customs ID number as proof of shippment. Lost items in the mail is responsability of the buyer. Seller will not refund orders without tracking infromation.

2. When can I expect my order to arrive?

Domestic Shipping inside the United states:

• First Class Domestic: Estimated arrival time within 5 to 8 business days.
•  Priority Mail: Estimated arrival time is 5 business days.
• Express Mail: Next day delivery (No  delivery on Sundays)

Note: Express Mail orders will be shipped the same day if the order is placed before 12:00 noon, easter time.

Your Express Mail will be delayed if  we need to contact you or your financial institution  either because the shipping  address does not match the address on your credit ccard records or if the  shipping address on your order does not match the address on your Paypal account.

For international order we only ship to the address register on your Financial Institution. No exceptions.

 International shipping:

• First class international: Estimated arrival time is  20 to 30 business days.
• Priority mail international  : Estimated arrival is 10 days
• Express Mail International: Estimated arrival is 5 to 7 days.
• For The Philippines:  you can use our international rates or  save more in shipping by using  a Philippine's shipping service: Johnny Air retail  to receive products from US. See complete list of branches below : http://www.johnnyair.com/?page=72

The only International shipping option that provides tracking information is Express Mail. However, we provide our customers with the customs ID number for First Class and Priority Mail service. shipping Status can be verified by entering the customs ID number at the United States Postal Service website at www.usps.com.

Lost  packages in the mail is responsibility of the buyer.

3. How does my package arrives?

Our packaging is discreet. The name of the product does not show on the shipping label. However,  international orders are required by customs' officials to describe the nature of the product which we do by writting the word "cosmetic" in a small print.. 

4. Can I order Nose Secret outside the United States?

Yes, we ship international orders every day. However, NoseSecret reserves the right to deny Express mail international, Priority Mail International or First class International Mail services  to certain countries.

Some countries required payment of customs duties and taxes for products imported from the United States on any value. Such charges are not included in the NoseSecret price. Therefore, you have to clear payments in customs when the package arrives.

Colombia is the only country outside the US that offer free shipping with tracking information.

5. Do you ship to the APO address?

Yes, we ship to APO addresses.

Returns and refunds:

1.Can I return the product?

Yes, at NoseSecret we want you to be a 100% satisfied. If for any reason you are not satisfied with the results you can return the product within the next 15 days of receiving the order for a refund of your money minus $8.99 processing fee plus shipping charges

Purchase of the Introductoty NoseSecret kit that include the three different sizes is the only product that qualifies for refund. Purchase of single pairs do not qualify for refund.

For refunds of the Introductory kit including order from Colombia),  send entire package to:

NoseSecret , P.O.Box 188, Fort Lee, NJ 07024

To expedite your refund:

• Email us to initiate your refund. Include name and approximate date of order in email and on package.
• Write "REFUND" on the exterior of the envelope.
• Use a reliable delivery service with tracking number to make sure the return  reach us on time to avoid processing delays.

We do not resell products that have left our warehouse. However, we require return of the product for inventory purpose.

 2. When can I expect my refund?

Refunds are processed within a week of receiving the package and the entire process may take  2 weeks for you to see the refnd on your statement.  Make sure you use a reliable service with tracking number  to send your package so it can reach us on time. Proof of delivery will be requested in case package gets lost.