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FAQ

See answers below

General Questions:

Absolutely, and the best part is that the improvement occurs instantly. Some of my friends have even asked me whether I’ve gotten a nose job!
Yes. Following our instructions, you’ll learn to use NoseSecret in just a few minutes, and then inserting and removing NoseSecret will become second nature.
No, you don’t have to. You can use NoseSecret every day for short periods of time.
Choosing the right size of the NoseSecret Corrector depends on the shape and length of your nose.

For your convenience and to avoid the hassle of receiving the wrong size, we offer first time buyers to choose from three introductory kits, each kit comes with three pairs of NoseSecret correctors of each size. Choose:

Kit XS, S, M if your nose is very small to a medium size. Asian type of nose.

Kit S, M, L if your nose is small to average nose size such as the one in the video.

Kit M, L, XL if your nose is average to large size. Most males and some females with average to large noses order this kit.

You can also “fine-tune” the fit of your size by compressing the NoseSecret inserts with your fingers.

For more instructions click here.
We have created a page showing the complete instructions for using NoseSecret. Click here.
Although NoseSecret is soft and comfortable, it should not be worn to bed or while swimming, showering, or playing sports.
NoseSecret is certainly not just for women - men can benefit from NoseSecret, as well. In fact, many men are already using the NoseSecret nose corrector to improve their appearance. Nobody will notice that you are using it since it goes inside the nose.
Yes, NoseSecret is safe. I have been using NoseSecret for over 16 years and have never experienced any problems.
Please follow the intructions for proper use. If you have further questions or concerns consult with your physician.

Ordering:

You can order NoseSecret online through our website www.NoseSecret.com. For customers in South America, you can place you order at www.NoseSecretLatino.com
Only for orders shipped to a New Jersey address.
We take several method of payments for your convenience. We accept Paypal, Money Gram, Western Union and money orders in US dollars.

For Paypal orders, make your selection at check out. In addition, please register your shipping address as the "Authorized Shipping Address" in your Paypal account to avoid processing delays.

For Money Gram and Western Union payments, please sent payments to NoseSecret/Fabiola Diamond. You must create an account and choose money orders method of payment. Then send an email with reference number and amount sent to avoid processing delays. Once the payment is cleared we proceed to ship your order. Ships same or next day.

For money orders purchases, create a NoseSecret account and choose money order as method of payment. Then send us an email when you send the payment. Money orders should be sent to:

NoseSecret
PO Box 188
Fort Lee, NJ 07024
UNITED STATES OF AMERICA


New Jersey residents please include 7% sales tax.

Privacy Policy:

NoseSecret respects your privacy and recognizes the need for proper protection of your personal information such us name, address, phone number, email address, etc.

You will remain anonymous when you visit our site unless you provide us with your personal information. We may request personal information to process orders, inform you about our future special offers or to communicate change to our policies.

We will never share your personal information unless you authorize us to do so.
NoseSecret may use cookies to better serve our customers preferences. A cookie is a small amount of data sends to your browser for the purpose of collecting information that NoseSecret will use to provide customized and personalized services. We also use this information to analyze data trends and statistics.

Security:

Safeguarding your personal and financial information is one of our top priorities.

Whenever we collect sensitive information from you, such as credit card data and contact details, the information is encrypted and transmitted to us in a secure way. You can verify this by searching for a closed lock icon at the bottom of your web browser or by looking for “https” to appear at the beginning of the web page address. Also, we contract with an Internet security firm to test our website daily for security flaws.

You can also click on Site Lock and Geo Trust banners to learn more about real time NoseSecret secure shopping.
We do not stored your personal information on our servers.

Shipping:

Occasionally, we run promotions that offer Free Shipping on all orders within the United States. We ship FREE in the United States for all orders over $30.

International shipping charges apply to orders shipped to addresses outside the U.S.

Although we ship daily, some orders required a more extended verification process. Therefore your order may take additional time to ship. Save our email address customercare@nosesecret.com to receive updates about your order to avoid delays.

Our regular shipping rates are as follow:

-Domestic Service (US and Puerto Rico):
First Class Package: $2.99 (Tracking information provided) 3 to 5 days
Priority Mail $6.00 (Tracking information provided) 2 to 3 days
Priority Express Mail Overnight: $19.95 (Tracking information provided)Next day delivery, requires signature

-International Service (including Canada):
First Class Package International: $6.99 NO tracking (electronic delivery confirmation for selected countries) Takes 5 to 30 business days Buyer is responsible for packages lost in the mail
Priority Mail International: $24.00 available to select countries NO tracking (electronic delivery confirmation)Takes 10 to 12 business days
Priority Express Mail International: $45.00 Tracking Included. Takes 5 to 7 days
IMPORTANT: All of our orders are processed electronically. We do not manipulate order information manually. Make sure the address is correct and complete to avoid processing delays.
For Domestic Shipping:

First Class Package: Estimated arrival time within 3 to 5 business days.
Priority Mail Domestic: Estimated arrival time is 1-3 business days.
Priority Express Mail Overnight: Estimated arrival time is overnight to two days in some regions.

For International shipping:
First Class Package International: 10 to 30 days (Over a month for few countries).
Priority Mail International : 10 d to 12 days
Priority Express Mail International: 5 to 7 days.

We strive to ship your order as early as possible. Save our email address to receive updates about your order. Contact us at customercare@NoseSecret.com if you have any question. 
Yes, we ship international orders every day. We strongly recomend that you enter an address recognized by the official local postal service in your country. The address on the last piece of mail recieved is the best source.

Some countries require payment of customs, duties and taxes for products imported from the United States on any value. Such charges are not included in the NoseSecret price. Therefore, you have to clear payments in customs when the package arrive.
The US postal service recently announced a free service of "Electronic Delivery confirmation" for First class parcel and Priority Mail inernational. Which means that the following countries will be able to check the delivery status of their packages at the US postal service website www.usps.com:

Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, United Kingdom, Hungary, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain and Switzerland

Some restrictions apply to this added free service, such as:

-No refunds, inquiries, or claims are offered, and indemnity is not provided.
-Tracking information only post delivery status online. Customers are not able to obtain further tracking information by contacting the U.S. Postal Service by telephone.

Returns:

We know that you'll love NoseSecret but if for any reason you are not satisfied with the results you can return the product within the next 15 days of receiving the order for a refund.
Since we do not re-sell returned products for hygenic and safety purposes, there is an associated processing fee of $8.99 deducted from your transaction total. We do not refund any shipping charges.

Other Questions

If your order status appears as “verification required” is because we are waiting for your reply  to complete payment validation process. The most common reasons why you order  requires validation  are:     

1.  Shipping and billing address do not match

2. Your order is an international order and we need to validate card holder informatio

3. Your address appears to be incomplete or incorrec

4.  You need to confirm your Paypal account address 

In order to make sure that we are shipping your NoseSecret purchase to the authorized card holder we require that the first shipment is delivered to the address registered with the credit card institution. The same applies to PayPal purchases.
The validation process is when we confirm that a purchase is authorized by the card holder. We will request additional credentials about the credit/debit card payment before we can ship the order. Please reply to our message/email with the following information:

1. The full name of the card holder
2. The registered mailing address of the card holder (as stated on the billing statement)
3. The first 6 digits of the credit/debit card (this tells us what bank issued the card and where it was issued)
4. Need to agree with the terms and conditions of the selected shipping method stated at http://www.nosesecret.com/terms-and-conditions-of-shipping
Once payment has been completed the order status will be Awaiting Fulfillment, which means the order is waiting to be manually reviewed and shipped. If an order is placed before 4pm EST we will manually review and ship the order the same day. If, upon review, further verification is required (most international orders), the status will change to Verification Required. Verification Required means we have sent a message to your NoseSecret account and to your email address, and we request a response to complete the payment validation process.
We must ship the first order of each customer to the billing address of the card or PayPal account holder.

For US Customers only:

If you do not want the package to arrive at your billing address, we can request Hold for Pickup service to pick up your package at the designated postal office. Valid identification may be required at pickup.
To learn more about this Hold for Pickup service, click here.
We will send you an email with your tracking number when we ship your package. The subject of the email will read Package Shipped to You. Contact us via phone, chat, or email if you need your tracking number resent.

Tracking numbers may be entered at www.usps.com

More questions?

If you haven’t found the answer to your question in the FAQ section, please send us an email at customercare@nosesecret.com and we will get back to you within the next 48 hours.


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